Shipping

We ship Aveloor worldwide

Aveloor ships to the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and 150+ other countries through our global fulfilment network, so we can keep prices fair wherever you are. Every order ships tracked, end-to-end, so you can follow it from dispatch to doorstep. Orders are processed Monday to Friday and usually leave our fulfilment partner within 2-3 business days of checkout.

Free shipping threshold

Free shipping on orders over AU$100, worldwide. Below that, a small flat rate applies. Prices and shipping are charged in your own currency, and checkout shows the exact total before you pay.

Delivery times

Times below are from dispatch to delivery for tracked standard shipping. They are realistic windows that account for international transit, customs clearance, and final-mile carrier handoff:

  • United States, Canada, United Kingdom and Europe: 6-15 business days
  • Covers the US, Canada, Mexico, the UK, all 27 EU countries, Norway and Switzerland.
  • Australia, New Zealand and Asia: 5-10 business days
  • Covers Australia, New Zealand, Japan, Singapore, South Korea, Hong Kong, Taiwan, Malaysia and Thailand.
  • Other regions: please email hello@aveloor.com before ordering. We will confirm availability and timing for your country.

Peak periods (Chinese New Year, Black Friday, Boxing Day, Mother's Day, Christmas) can add 5-10 business days. We'll always show a live ETA at checkout and email you if your parcel hits an unusual delay.

Tracking

As soon as your order leaves the warehouse you'll get an email with a tracking link. If you don't see it in your inbox, please check your spam folder before emailing us. Gmail and Outlook occasionally filter shipping updates. International parcels may show "in transit" with limited updates for 5-10 days while they move between carriers; this is normal and your order hasn't been lost.

Customs & duties

Import duties and taxes aren't included in our prices. Depending on your country, import VAT, GST, sales tax or duty may be charged when your parcel arrives, usually by the delivery company along with a handling fee. These charges are set by your government and are the customer's responsibility. Our shipping policy has a guide for the US, Canada, the EU, the UK, Australia and New Zealand. If you'd like an estimate before you order, email hello@aveloor.com.

Missing or delayed parcels

If your tracking hasn't updated in 10+ business days, or your parcel shows "delivered" but you haven't received it, email hello@aveloor.com with your order number and we'll sort it immediately. Including a free replacement for anything genuinely lost in transit.

Incorrect address

Please double-check your shipping address before checkout. If you spot a mistake after ordering, email us within 2 hours of placing the order and we'll do our best to correct it before dispatch. Once a parcel has left the warehouse with an incorrect address, we can't guarantee redirection and any re-shipping fees fall to the customer.

Questions

Need anything else? Email hello@aveloor.com. We will get back to you.