FAQ
About the product
What is momme, and why does 22 matter?
Momme is a weight measurement for silk (like thread-count for cotton, but it actually reflects quality). Higher momme means heavier, denser, longer-lasting silk. 22-momme is what every premium silk pillowcase brand uses for their flagship lines: denser weave, less friction, better longevity. It's what we use for everything, and we don't sell a lighter tier.
Is this real silk?
Yes. 100% 6A-grade mulberry silk, OEKO-TEX Standard 100 certified. 6A is the highest grade of mulberry silk available on the consumer market, and OEKO-TEX certification means it's tested free of harmful chemicals. Not satin, not polyester, not a blend.
What's the difference between silk and satin?
Satin is a weave, not a material. A "satin pillowcase" is almost always polyester woven in a satin style. Cheap, not breathable, and doesn't give you the skin/hair benefits of real silk. Aveloor is 100% mulberry silk, not satin.
Is the pillowcase silk on both sides?
Yes. Some pillowcases only put silk on the side facing up and back it with a cheaper fabric. Ours is silk on both sides, so it doesn't matter which way you put it on.
How long will it last?
With proper care, years of regular use. Our 22-momme weight is specifically chosen because it resists wear better than lighter silks.
Sizing and fit
What size is the pillowcase?
One size: Queen, 51 x 76 cm (20" x 30"). It fits both standard and queen pillows, which covers almost every bed. No size decision needed.
Full details: Size Guide
Will my pillow fit inside?
Yes. One size fits standard and queen pillows with room to spare. It closes with a hidden zipper recessed into the seam, so the pillow stays fully enclosed and there's nothing to catch on your skin or hair.
Do you have bolster or travel sizes?
Not yet. If there's demand, we'll add them. Email hello@aveloor.com if you'd use one.
Care
How do I wash silk?
Cold water (30°C max), gentle or hand-wash cycle, mesh laundry bag if you have one, pH-neutral detergent (Eucalan or any wool-wash works), no bleach, no fabric softener. Hang the pillowcase in the shade, draped evenly rather than pegged by one corner. Lay eye masks flat instead, so the elastic keeps its stretch. That's the whole routine.
Can I use a dryer?
Please don't. Heat is the thing that kills silk, and tumble drying isn't covered by our care guidelines or the sleep trial. Hang it in the shade instead; silk dries surprisingly fast.
Do I need to iron it?
Usually not. Silk recovers its smooth finish on its own. If you want to, low heat, inside-out, on a slightly damp case.
How often should I wash it?
Every 7-10 days is ideal for skin and scalp health.
My silk pillowcase is getting stained by my skincare / self-tan. Help.
Self-tan, retinol, and benzoyl peroxide are all known silk killers. They can bleach or yellow the fabric. If you use any of these at night, give them 20-30 minutes to fully absorb before lying down, or pick a colour (navy, blush) that hides marks better than ivory or white.
Shipping
Where do you ship?
We ship worldwide with tracked delivery. Prices display in your local currency where supported, and the exact total shows at checkout.
How much does shipping cost?
Free on orders over AU$140, worldwide. That amount converts to your local currency, so it can show as a different number where you shop. Below it a flat rate applies, and the exact figure shows at checkout.
How long does it take?
Asia-Pacific (Australia, New Zealand, Japan, Singapore, South Korea): 5-10 business days from dispatch. Americas & Europe (US, Canada, UK, Ireland, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Denmark, Norway, Finland, Switzerland, Poland): 6-15 business days. Other regions: email hello@aveloor.com for a current estimate. We ship via our global supply network with full tracking on every order.
Do I get tracking?
Yes, on every order. Tracking link is emailed the moment your order is dispatched.
Will I pay customs or import fees?
Most small parcels clear without any extra charge, but customs and duties outside Australia are set by your destination country, not by us, so on rare occasions you may be charged on delivery.
Full shipping policy: Shipping
Returns and trial
What's the sleep trial?
90-day sleep trial on every order. Use it every night for three full months. If your skin and hair can't tell the difference, email hello@aveloor.com and we'll refund you. You don't need to ship it back in pristine condition. We genuinely want you to have slept on it before deciding. Return postage is at your expense unless the item is faulty or we sent the wrong item.
What about returns on unused items?
90-day return window on anything unopened, in original packaging. Email hello@aveloor.com to start a return.
Can I exchange colours?
Yes. Same 90-day window, same email address. You cover return postage on the item you send back, and we ship the exchange free. If we sent the wrong item, we cover both directions.
Orders and payments
What payment methods do you accept?
All major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay (4 interest-free payments).
The item I want is out of stock. When will you restock?
Usually 2-3 weeks. Sign up for the back-in-stock alert on the product page and you'll be the first to know.
Do you do wholesale or gift-with-purchase promotions?
Multi-buy savings on pillowcases and eye masks apply automatically at checkout. No code needed. For genuine wholesale enquiries, email hello@aveloor.com.
Anything else
Can I reply to your emails?
Yes. Every email we send comes from hello@aveloor.com and goes back to a real inbox. Usually you'll hear from Samuel (the founder) or one other person.
I have a question that's not on this list.
hello@aveloor.com. That's the best way to reach us.