Contact information
How to get in touch with Aveloor
The best way to reach us is by email. We reply within one Australian business day (Sydney time), Monday to Friday.
Email: hello@aveloor.com
Who we are
Aveloor is a Sydney-based silk sleep accessories brand. We specialise in 22-momme mulberry silk pillowcases, sleep masks, and related accessories, shipped worldwide from our fulfillment partner.
What to include in your email
To help us respond quickly, please include:
- Your order number (starts with #AV) if your question is about an existing order
- A clear description of what you need help with
- Photos, if your question is about a product issue or damaged parcel
- Your preferred outcome (replacement, refund, store credit, or information)
What we can help with
- Order status, tracking, and delivery questions
- Returns and the 30-night sleep trial
- Product questions (sizing, care, materials)
- Bulk or gift orders
- Press, partnerships, and collaborations
- Anything else about your Aveloor experience
Response times
- Mon, Fri (Sydney time): within one business day
- Weekends and Australian public holidays: we'll reply the next business day
- Peak sale periods (Black Friday, Christmas, EOFY) may run 2 business days