Shipping policy

We ship worldwide from our fulfilment partner by tracked air mail: to the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and most other countries. Orders dispatch within 2 to 3 business days of being placed.

Shipping cost and delivery

Free shipping on every order over AU$100. Below that, a flat rate applies. Everything is charged in your own currency, and checkout shows the exact total before you pay.

United States, Canada, United Kingdom and Europe: AU$7.95, 6 to 15 business days.
Covers the United States, Canada, Mexico, the United Kingdom, all 27 EU countries, Norway and Switzerland.

Australia, New Zealand and Asia: AU$5.95, 5 to 10 business days.
Covers Australia, New Zealand, Japan, Singapore, South Korea, Hong Kong, Taiwan, Malaysia and Thailand.

Rest of the world: AU$12.95. Delivery times vary by country, so email us for an estimate before you order.

Tracking

Every order is tracked. You will receive a tracking link by email once your order ships. The first tracking scan can take 2 to 3 business days to appear after dispatch. International shipments often show no movement for several days between scans. This is normal.

Import duties and taxes

Our prices and shipping don't include import duties or taxes. Depending on where you live, your country may charge them when the parcel arrives, usually collected by the delivery company together with a handling fee. They are set by your government, not by Aveloor. As a guide:

  • United States: imported parcels of any value can be charged US import duty.
  • Canada: orders valued over CA$20 are usually charged GST/HST (and PST where it applies), plus a Canada Post handling fee.
  • European Union: import VAT applies to every parcel from outside the EU, and a small EU customs duty applies to low-value parcels.
  • United Kingdom: UK VAT applies to imported goods.
  • Australia and New Zealand: orders under A$1,000 / NZ$1,000 normally arrive with no import charges.

If you'd like an estimate for your country before you order, email hello@aveloor.com.

Lost or delayed parcels

If your tracking has not updated in 7 days, check with your local post office. Most "missing" parcels turn up. If a parcel is genuinely lost in transit, email hello@aveloor.com and we will arrange a replacement or a full refund.

Questions

Email hello@aveloor.com. We will get back to you.