Contact information
How to get in touch with Aveloor
The best way to reach us is by email. We will get back to you.
Email: hello@aveloor.com
Who we are
Aveloor is a Sydney-based silk sleep accessories brand. We specialise in 22-momme mulberry silk pillowcases, sleep masks, and related accessories, shipped worldwide from our fulfillment partner.
What to include in your email
To help us respond quickly, please include:
- Your order number (starts with #AV) if your question is about an existing order
- A clear description of what you need help with
- Photos, if your question is about a product issue or damaged parcel
- Your preferred outcome (replacement, refund, store credit, or information)
What we can help with
- Order status, tracking, and delivery questions
- Returns and the 90-day sleep trial
- Product questions (sizing, care, materials)
- Bulk or gift orders
- Press, partnerships, and collaborations
- Anything else about your Aveloor experience
Response times
- Mon, Fri (Sydney time): as soon as we can
- Weekends and Australian public holidays: we'll reply as soon as we can
- Peak sale periods (Black Friday, Christmas, EOFY) may take a little longer